Terms & Conditions

Refund & Return Policy

Thank you for visiting PCL Group LLC’s online store! If you are not entirely satisfied with your purchase, we are here to help. We pride ourselves on providing a “Gold Standard” of customer service to each and every client we serve.

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Our products can be returned within 3 days of the receipt of the product. To be eligible for a return, please make sure that:

•   The product was purchased/received in the last 3 days

•   The product isn't used or damaged

•   You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

 

In order to initiate a return, please contact us at support@pclgroupusa.com to receive a return authorization number. Send the product, along with the receipt or proof of purchase and authorization number, to:

PCL Group, LLC

co Customer Service

225 Water Street, Suite 1575

Jacksonville, FL 32202

 

Shipping charges  

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from PCL Group LLC.

 

Damaged items  

If you received a damaged item, please notify us immediately for assistance.

 

Clearance or Sale items  

Clearance or Sale items may not be refunded.

 

Contact us  

If you have any questions about our Returns and Refunds Policy, please contact us:

 

LAST UPDATED: January 31, 2021