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Refunds & Returns

Fieldstone Jewelry & Pawn Online Return Policy

Trusted Since 1987
At Fieldstone Jewelry & Pawn, we’ve been a trusted name in the community since 1987. Your satisfaction and confidence in our products mean everything to us. If you’re not completely happy with your online purchase, we’re here to help! Please review our return policy below:

Returns Made Easy

  • We accept returns within 7 days of delivery.
  • To qualify for a return, the item must be:
    • In the same condition as when it was received.
    • Complete with all original packaging, tags, and accessories.

What Can’t Be Returned?

While we want to make returns simple, some items aren’t eligible for return:

  • Final sale or clearance items.
  • Items noted as "No Returns" in the product description.
  • Personalized or custom pieces.
  • Gift cards.

How to Return an Item

  1. Contact Us First: Reach out to us at [your email address] or call [your phone number] within 7 days of delivery to request a Return Authorization (RA) number. This ensures a smooth process.
  2. Ship the Item Back: Once approved, send the item to [store address]. Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect. To ensure safe delivery, we recommend using a trackable shipping service with insurance.
  3. Inspection & Refund: After receiving your item, we’ll inspect it to confirm it meets our return criteria. Refunds will be processed to your original payment method within 7–10 business days after approval.

Damaged or Incorrect Items

We work hard to make sure your order is perfect, but if something isn’t right, let us know within 3 days of delivery. We’ll make it right with a replacement or refund.

Additional Details

  • Original shipping costs are non-refundable.
  • If the item doesn’t meet return criteria, we’ll notify you and can ship it back at your expense.
  • For your protection and ours, we maintain detailed transaction records to help resolve any issues, including disputes or chargebacks.

Thank you for trusting Fieldstone Jewelry & Pawn for your purchase. If you have any questions about your order or this policy, please don’t hesitate to contact us.